E-Business focuses on strategic consulting, hardware and software integration and operation of core e-business functions through outsourcing agreements. Hilary Grantham offers companies of all sizes services ranging from Web site design to building and integrating back-end systems.
Customer Relationship Management (CRM) helps businesses manage their customer relationships – a critical success factor in today’s mobile-driven economy. The service line helps clients address customer demand for easy, multi-channel, 24x7 access to information and assistance. Strategic areas include call centre/contact centre support, sales force automation solutions, eCRM and cross channel integration.
Extended Enterprise (EE) helps clients maximize the value of their Enterprise Resource Planning (ERP) systems. By diagnosing shortcomings and implementing improvements, Hilary Grantham can help clients realize faster system response times, shorter business cycle times and better measurement of ERP business benefits. The firm has business partnerships with all leading ERP vendors including SAP and Oracle, as well as third-party vendors whose applications are compatible with the primary ERP solutions.
